1. Course Access & Eligibility: You are granted access to attend up to the first 5 classes of the course. Eligibility for a refund arises only after the completion of these initial 5 classes.
2. Request Submission: To initiate the refund process, you must submit a formal refund request form following the completion of the first 5 classes. (Form is below).
3. Non-Refundable Charge: A non-refundable service charge of ₹10,000/- will be deducted by TSTP (The Smart Test Prep) regardless of whether you attend all 5 classes or fewer.
4. Processing Time: Upon submitting your refund request, the process will commence within the next 48 hours and may take up to 28 days to complete.
5. Urgency: While we strive to process refunds as quickly as possible, we do not accept or consider any requests for urgency or expedited handling.
6. Exceptions: Please note that TSTP does not entertain any negotiations or exceptions related to this refund policy.
Please fill out the details below completely to submit your formal refund request. All fields marked with a * are mandatory to process the request.